Help Center
Frequently asked
questions
Everything you need to know about MuseMate and your museum experience. Can't find an answer? Talk to our team.
Once your payment is confirmed, your digital ticket will be available instantly in your 'My Bookings' section. We also send a copy to your registered email address.
Yes, most museums allow cancellations up to 24 hours before the scheduled time. You can manage this directly from your dashboard.
No, MuseMate is 100% paperless. Just show the QR code on your phone at the museum entrance.
Still have questions?
Our support team typically replies within a few hours.